We care about personal data stored with us. The following article describes in detail which data are stored, where they are stored and what we are doing with it.

Tools used

As we use different tools for different tasks, data will be transferred. We use

  • Chargebee to manage subscriptions,
  • Stripe to process payments,
  • Freshdesk for ticketing and helpdesk,
  • Mailchimp for email marketing,
  • Trainerize for training and communication and
  • Zapier to transfer data between those systems.


The first time you deliver data to us and into our ecosystem of tools is when you decide to register for a trial through our website. The registration/checkout is done using the checkout system hosted by Chargebee. To be able to process your request we need the following information:

  • Full name*
  • Birthdate*
  • Email address*
  • Credit Card information**
  • Billing address*
  • Training goal*
  • Preferred Language*
  • Consent to receive marketing emails***

* required

** required but first charged after the trial week

*** optional

Please refer to the privacy policies of Chargebee for detailed information: https://www.chargebee.com/privacy/


Upon registration, the following data will be securely transferred to Stripe.

  • Email address
  • Credit card number
  • The expiry date of the credit card
  • The CVV number*

* won't be stored but is needed to verify the credit card

Please refer to the privacy policy of Stripe for detailed information: https://stripe.com/ch/privacy


Zapier is used to connect the different tools and automate processes. The following data are transferred through Zapier from time to time while using our services:

  • Full name
  • Birthdate
  • Email address
  • Billing address
  • Training goal
  • Preferred Language

Please refer to the privacy policy of Zapier for further information: https://zapier.com/privacy/


We use Mailchimp to send two types of emails:

  • Emails related to the training program.
  • Emails for marketing purpose with news and offers.

For separation, we use two lists in Mailchimp. As emails related to the training program are essential for the user experience, all customers will be automatically subscribed to this list. The customers who gave consent to receive marketing emails will be additionally added to the marketing list.

The following data is stored in Mailchimp:

  • Full name
  • Email address
  • Billing address
  • Birthdate

We store the billing address and birthdate as we are going to send postcards like birthday wishes. Furthermore, we need the birthdate to verify the Physical Activity Readiness Questionnaire (PAR-Q).  

Please refer to the privacy policy of Mailchimp for further information: https://mailchimp.com/legal/privacy/

Physical Activity Readiness Questionnaire (PAR-Q)

Before you can start your training we have to make sure that your state of health allows this. For this purpose, a health questionnaire must be completed at the beginning of the registration process. The form can be found on our website, which is operated by Hostpoint (http://www.hostpoint.ch). No form data is stored on our web server. As soon as the form is sent, the data is forwarded as an e-mail to Zapier for further processing. Zapier keeps a history of the form data received. The history is occasionally deleted manually.


We use Trainerize as training software. Upon registration, a new account will be created and the following information transferred.

  • Full name
  • Birthdate
  • Email address
  • City

Please refer to the privacy policy of Trainerize for further information: https://www.trainerize.com/privacy.aspx